Help & FAQ

Need help? Start with these most commonly asked questions. There's also more help topics below.

Most commonly asked questions

I travelled on CityLink without buying a pass
How do I change my details? (address, phone, email)
How much does it cost to travel on CityLink and how do I pay?
What is my Login ID / I have forgotten my PIN
I received a Late Toll invoice / Infringement Notice in the mail
What do the e-TAG beeps mean?
I'm having trouble accessing the Customer Login area
Can I use my CityLink Account on other toll roads?
How soon can I travel after my vehicle is added?
What fees does CityLink charge?
I haven't received my latest CityLink statement
How do I purchase an e-TAG holder?
How do I upgrade my account from Access to Everyday?
Which CityLink product is best for me?
How do I close an account?
Did I travel on CityLink?

Other help topics

» e-TAGs
» Passes
» Accounts
» Late Toll invoices
» Commercial Accounts
» The roadway and tunnels
» General