Why have I received an Infringement Notice from the Victoria Police?
If a vehicle is detected travelling on CityLink without a valid account or pass, CityLink issues a Late Toll invoice and second Reminder Notice requesting payment of tolls. These invoices are sent to the registered owner of a vehicle, obtained from VicRoads. If these invoices are not paid by the due date, details are sent to the Victoria Police and an Infringement Notice may be issued.
Once an Infringement Notice has been issued, any questions regarding payment or how to dispute the Notice must be directed to Civic Compliance Victoria (CCV). At this stage, the only thing CityLink can do is provide information as to why a Late Toll invoice may have been issued. CityLink is unable to withdraw or cancel an Infringement Notice, as these Notices are issued by the Victoria Police.
If someone chooses to dispute an Infringement Notice with CCV, this is done by sending them a written plea. CCV will then investigate the matter and may request information from CityLink as to the status of the vehicle at the time of the offence. Once CCV has investigated your dispute, they will contact you with an outcome.
To dispute an Infringement Notice with CCV, it is advisable to call and determine the information that needs to go into the written plea / dispute to ensure it contains all of the necessary information. CCV's contact details are:
Civic Compliance Victoria
PO Box 1916
Melbourne VIC 3000
Telephone (CityLink Infringement line): (03) 9200 8100
TTY: 13 36 77
Hours: 8am - 6pm, Monday to Friday