Charter and Ombudsman
We want to make CityLink easy and enjoyable for our customers.
We have put together a set of customer promises covering your travel on CityLink, our service to you and our responsibilities to the community.
If you do have any problems you need to resolve there is also information on how this can be addressed.
If you feel that your issue has not been adequately resolved by CityLink you can refer it on to the Tolling Customer Ombudsman.